Refund Policy
Last updated: April 12, 2023
Thank you for ordering from GrainHaven. We take pride in the quality of the pizzas and food products we deliver from our location at 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA through our website grainhaven.rest. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to request a return from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging.
Refund Process
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958.
Non-Refundable Items
Please note that we cannot accept returns on gift cards or any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any consumable items that have been used or opened will also not be eligible for a refund.
Partial Refunds
There may be certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at GrainHaven and send your item to our physical address 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.
We strive to provide high-quality food and satisfaction to all our customers, and we appreciate your patronage. Our refund policy has been created to ensure a fair experience for both you and GrainHaven. We value your business and thank you for your understanding.